Automation

Office/IT automation refers to the use of technology to streamline and optimize routine business processes and IT operations. It involves deploying software tools, scripts, and systems to handle repetitive tasks with minimal human intervention. Common applications include automated data entry, email processing, report generation, system monitoring, user provisioning, and workflow management.

By automating these tasks, organizations can improve efficiency, reduce human error, enhance productivity, and free up staff to focus on higher-value activities. Office/IT automation tools can range from simple macros and scripts to advanced platforms like Robotic Process Automation (RPA), IT service management (ITSM) systems, and cloud-based workflow automation services.